When a subscription payment fails, automatic retries can now be configured to help recover payments and reduce manual follow-ups. This feature offers better control over subscription renewals and customer retention—without the hassle.

✅ Key Benefits

• Custom Retry Attempts
  Set up to 3 retry attempts with delays of 1, 3, 5, or 7 days between each attempt.

• Default Setup Provided
  By default, the system is set to attempt 3 retries with a 1-day gap. This can be adjusted as needed.

• Applies to All Subscriptions
  Your settings will apply to both new and existing subscriptions, maintaining consistency across your customer base.

• Automatic Cancellation Option
  If all retries fail, you can choose whether the subscription remains in an ‘Unpaid’ state or is automatically marked as ‘Cancelled’.

⚙️ How to Configure Failed Payment Retries

Setting up retry logic only takes a few steps:

Step 1: Go to Subscription Settings

Navigate to:
Payments > Settings > Subscription

Step 2: Set the Number of Retry Attempts

Choose how many retry attempts to allow (up to 3):

Step 3: Choose Retry Gaps

Select the time gap between each retry (1, 3, 5, or 7 days):

Step 4: Set Subscription Status After Failure

Decide whether failed subscriptions should remain as Unpaid or move automatically to Cancelled if all retries fail:

Step 5: Save Your Settings

Click Save to apply your changes immediately across all relevant subscriptions.

? Example Scenario

Let’s say your subscription is initially set to 3 retries with a 3-day gap between each. If one retry has already occurred and you change the setting to 2 retries with gaps of 3 and 5 days, then:

• The second retry will now happen after 5 days

• The third retry will be skipped, as the new setting only allows 2 attempts

? Supported Payment Providers

This feature currently supports the following payment gateways:

• NMI

• Authorize.net

• Square

❓ Frequently Asked Questions

Q: How many retries can I configure?

You can set up to 3 retries, with a gap of 1, 3, 5, or 7 days between each.

Q: Will my changes affect existing subscriptions?

Yes. All settings will apply to both new and active subscriptions, including those already in the retry cycle.

Q: What happens if all retry attempts fail?

You can choose to either:

• Keep the subscription marked as Unpaid, or

• Automatically change its status to Cancelled

Q: Where do I configure these settings?

Go to Payments > Settings > Subscription to manage failed payment retries.

Q: Which payment providers are supported?

This feature is available for use with:

• NMI

• Authorize.net

• Square